Reservation Policy

Limitations of Liability

GO and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

Payments

All GO services require prepayment with a credit card. Your credit card will be charge for the full amount at the time you make your reservation.

Cancellation Policy

Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded. Cancellations made less than 24 hours prior to pick-up are not refundable.

Refund Policy

Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded less a $5 administrative fee. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time.

Passenger Safety

The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.

Lost Items

Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid for by the owner.

Many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.

Small items are left in our vehicles most often (cell phones, cameras, small bags and sunglasses, in particular).

Gratuities

In most cases, shared-ride airport rates do not include a gratuity. Tipping is allowed and is much appreciated by our drivers.

Security Policy

Your personal information is kept behind guarded and secure networks and kept confidential. In addition, all sensitive/credit information you supply is encrypted and transmitted via Secure Socket Layer (SSL) technology.

To protect your personal information, we take a number of security precautions whenever a user puts an order, enters, submits, or accesses their information on our website.