Since 2007, GO Airport Shuttle (GO) has been providing reliable and affordable airport transportation to customers worldwide. When you GO with us, you GO safely.
Frequently Asked Questions
FAQs
For lost items please call us at the number listed under Customer Service.
For questions about wheelchair accessible vans, pet transfers, infant car seats or other special needs, you can either chat with us, phone or email us. Just visit the Contact Us page for more information.
Click here to start making a reservation. You can add a new reservation for each leg of your trip.
Fares vary from city to city. To determine your fare, fill out the pick-up and drop-off information on the reservation form. The fare will pop up. You are under no obligation to complete the reservation, however.
To change a reservation please click here. Please have your reservation number available.
A shared ride is an economical transportation option that allows passengers heading in the same geographic direction to save money by traveling together.
Non-stop service means you do not make stops or share the vehicle with other passengers.
Cancellation Policy
Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded. Cancellations made less than 24 hours prior to pick-up are not refundable.
Refund Policy
Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded less a $5 administrative fee. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time.
Our local affiliates use flight tracking software in each market where we operate. We’ll know if your flight is delayed and can adjust pick-up time, but we strongly recommend you contact us directly as soon as you become aware of the delay so that we can update our information in the system.
Child safety seats are available in select locations, but availability is limited. We recommend you bring your own child safety seat when traveling.