GO Airport Shuttle FAQs

You can book all four legs of your trip plus tours and attractions in your departure and destination city.  Select round trip fare and continue adding trips to your cart until all reservations are listed.

Fares vary from city to city. To determine your fare, fill out the pick-up and drop-off information on the reservation form. The fare will pop up. You are under no obligation to complete the reservation, however.

To change a reservation please use our Manage Reservation Form. Please have your reservation number available.

A shared ride is an economical transportation option that allows passengers heading in the same geographic direction to save money by traveling together.

Airport shuttles are a form of shared ride where passengers traveling in the same direction together split the cost by sharing a passenger van.  Some shared rides use smaller vehicles such as SUVs or minivans, but a traditional shuttle is a 10 to 13 passenger van. 

GO Airport Shuttle offers airport shuttle service in many cities including in New York, Connecticut, and New Jersey at JFK, Newark, and LaGuardia airports, Orlando, Honolulu, Maui, Kauai, the Big Island of Hawaii,  Indianapolis, Fort Lauderdale, Miami, Boston, Punta Cana, Los Angeles, and Las Vegas.  

A private car goes directly from your pickup address to your terminal with no other stops. A shared ride picks up or drops off other passengers traveling in the same direction, which adds time.

For departures, shared ride pickups are typically scheduled 2 to 3 hours before your flight so there is time for the other stops plus bag drop and security. A private car pickup is scheduled around your flight without that additional buffer.

For arrivals, a shared ride may wait for other passengers to reach the vehicle and then make several drop-offs before yours. Actual times vary by airport and by how far your destination is from the others on the route. Each airport page has details for that market.

Both are private. The vehicle carries your party only and goes directly to your destination in either case.

Economy private service is our lowest private rate and is available in many markets. The difference is the vehicle, not whether you share the ride.

Fares generally range from $50 to $150 or more depending if you’ve selected economy ride, private car service, SUV or a private van.  Different markets also offer different pricing based upon service type and distance. Enter your trip details on the reservation form for an all-inclusive quote.

Cancellation Policy

Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded. Cancellations made less than 24 hours prior to pick-up are not refundable.

Refund Policy

Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded less a $5 administrative fee. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time.

We use flight tracking software in every market where we operate, so we will know if your flight is delayed and can adjust your pickup time. For significant delays, cancellations, or a rebooked flight, contact us as soon as you know. That lets us update your reservation and confirm the change directly with the local dispatcher.

Where you’ll meet your driver will depend on the airport and where ground transportation pick-up locations are designated. You will receive a text message or an email upon your arrival.  Follow the link in the instructions.  You will be able to find and track your driver and vehicle in real-time. 

Yes. GO Airport Shuttle provides cruise port transportation in select markets, including airport-to-port transfers, hotel-to-port transfers, and return trips after disembarkation.

Cruise transfers are worth booking in advance, since ships depart on a fixed schedule and port traffic is heaviest on embarkation days.

For questions about wheelchair accessible vans, pet transfers, infant car seats or other special needs, you can either chat with us, phone or email us. Just visit the Contact Us page for more information or call GO Airport Shuttle at: 1-773-363-0001 (local)
International/Toll Free: 1-844-787-1670

Child safety seats are available in select locations, but availability is limited.  We recommend you bring your own child safety seat when traveling.

Yes we do.  Visit our Promotions page to see our current offers.  You may also join our mailing list to receive additional discounts and offers.

All GO Airport Shuttle rides are reserved in advance; we do not take walk-up passengers. Booking ahead guarantees your seat or vehicle at a fixed rate with no surge pricing.

We recommend booking at least 24 hours before your pickup, and earlier for large groups, wheelchair accessible vehicles, child safety seats, and travel during holidays or major events, when availability is tighter.

Tell us when you book. Every vehicle has a luggage capacity, and skis, golf clubs, surfboards, bicycles, and oversized bags may require a larger vehicle than your party size alone would suggest.

Vehicle types and capacities vary by market, so the airport page for your city shows what is available. If you are unsure, call us at 773-363-0001 before booking. Our system does ask the question about luggage and service extras when you a requesting a quote.  Additional fees for extra baggage or oversized items may be applied, but that cost is presented to you upfront. 

We track your inbound flight, so your driver works from when you actually land rather than your scheduled arrival time. As soon as your plane is on the ground, we text you with directions to your vehicle. You can also click on the link sent to you in your email.

Included wait time varies by market, but drivers and local operators build in time for the things that slow arrivals down, particularly on international flights where immigration and baggage claim are unpredictable.

For lost items please call us at the number listed under Customer Service.

GO Airport Shuttle Phone: 1-773-363-0001
International/Toll Free: 1-844-787-1670
info@goairportshuttle.com

No. GO Airport Shuttle is a national brand owned and operated by The GO Group, LLC.  All rides are fulfilled by independent local transportation companies that meet GO’s safety and service requirements. These companies are separately owned and operated. Some have licensed the right to use the GO name and logo in their businesses. Booking, pricing, customer support, and accountability are handled nationally through gowithus.com.