GO Airport Shuttle FAQs

Frequently Asked Questions

You can book all four legs of your trip plus tours and attractions in your departure and destination city.  Select round trip fare and continue adding trips to your cart until all reservations are listed.

Fares vary from city to city. To determine your fare, fill out the pick-up and drop-off information on the reservation form. The fare will pop up. You are under no obligation to complete the reservation, however.

To change a reservation please use our Manage Reservation Form. Please have your reservation number available.
A shared ride is an economical transportation option that allows passengers heading in the same geographic direction to save money by traveling together.

Airport shuttles are a form of shared ride where passengers traveling in the same direction together split the cost by sharing a passenger van.  Some shared rides use smaller vehicles such as SUVs or minivans, but a traditional shuttle is a 10 to 13 passenger van. 

GO Airport Shuttle has a network of trusted members and affiliates who offer airport shuttle service in their city.  Customers can book a shared ride shuttle in New York, Connecticut, and New Jersey at JFK, Newark, and LaGuardia airports, Orlando, Honolulu, Maui, Kauai, the Big Island of HawaiiIndianapolis, Fort Lauderdale, Miami, Boston, Punta Cana, Los Angeles, and Las Vegas.  

Non-stop service means you do not make stops or share the vehicle with other passengers.  GO Airport Shuttle offers private Economy Service, as well as a premium airport car service.  We can also arrange black car service for around town transportation in most cities.

Cancellation Policy

Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded. Cancellations made less than 24 hours prior to pick-up are not refundable.

Refund Policy

Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded less a $5 administrative fee. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time.

Our local affiliates use flight tracking software in each market where we operate.  We’ll know if your flight is delayed and can adjust pick-up time, but we strongly recommend you contact us directly as soon as you become aware of the delay so that we can update our information in the system.

You will receive a text message or an email upon your arrival.  Follow the link in the instructions.  You will be able to find and track your driver and vehicle in real-time. 

For questions about wheelchair accessible vans, pet transfers, infant car seats or other special needs, you can either chat with us, phone or email us. Just visit the Contact Us page for more information or call GO Airport Shuttle at: 1-773-363-0001 (local)
International/Toll Free: 1-844-787-1670

Child safety seats are available in select locations, but availability is limited.  We recommend you bring your own child safety seat when traveling.

Yes we do.  Visit our Promotions page to see our current offers.  You may also join our mailing list to receive additional discounts and offers.

For lost items please call us at the number listed under Customer Service.

Yes. Keeping your personal information and any credit card information secure and confidential is one of our most important responsibilities. Any information that is exchanged between your computer and our server during our web-based reservation process is SSL 128-bit encrypted. This can be verified by the following methods:

The URL should begin with “https.” This indicates a secure connection.

GO Airport Shuttle Phone: 1-773-363-0001
International/Toll Free: 1-844-787-1670

Ready to reserve your ride?

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