FAQs
Fares vary from city to city. To determine your fare, fill out the pick-up and drop-off information on the reservation form. The fare will pop up. You are under no obligation to complete the reservation, however.
Cancellation Policy
Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded. Cancellations made less than 24 hours prior to pick-up are not refundable.
Refund Policy
Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded less a $5 administrative fee. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time.
Our local affiliates use flight tracking software in each market where we operate. We’ll know if your flight is delayed and can adjust pick-up time, but we strongly recommend you contact us directly as soon as you become aware of the delay so that we can update our information in the system.
Child safety seats are available in select locations, but availability is limited. We recommend you bring your own child safety seat when traveling.