Room Service Not Used by Most Travelers

More than 75 percent of travelers said they rarely or never use hotel room service according to a survey conducted by The GO Group, LLC, an international ground transportation service provider and GO Airport Express, a GO member and Chicago-based ground transportation company serving O’Hare International and Midway airports.

More than 600 people responded to the survey, which asked travelers how often they use hotel room service; answers were the same regardless of whether the respondents were traveling for business or leisure.

The survey was conducted in response to recent news stories about hotels eliminating or reducing room service and offering alternatives such as on-site pantry stores instead.

Forty percent of the survey participants said they rarely use hotel room service and 37 percent said they never do. Some 18 percent said they sometimes order food from the hotel, while three percent responded “frequently” and two percent replied “always.”

“Twenty three percent of travelers still use hotel room service, which is a significant number overall,” says John McCarthy, president, GO Airport Express. “Hotels would be well advised to offer both room service and on-site food stores to meet the needs of all guests.”

One of the oldest companies in Chicago, GO Airport Express traces its founding to 1853 and the Parmelee Transportation Company, which provided a carriage service between Chicago’s railroad stations and the downtown hotels. The GO Group, LLC is a one-stop source for door-to-door airport shuttle services. Its members transport some 13 million passengers to and from airports in the United States, Mexico, Canada and Europe annually.

Contact: Dyana Flanigan

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